eg33 hp Privacy Policy

Introduction and Scope

eg33 hp is committed to protecting user privacy. This privacy policy applies to all individuals who use eg33 hp's website and related services. When you register on our platform, log in to your account, or use any of our services, you are considered to have accepted the terms of this policy.

This policy is consistent with applicable laws and regulations of Bangladesh. Reading our Terms and Conditions will help you understand how this privacy policy forms part of the overall service agreement.

If anything in this policy is unclear, please contact our support team. Contact details are provided at the end of this policy.

What Information We Collect

eg33 hp collects different types of information in different situations. Each is described in detail below:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — to confirm the user is 21 or older
• Mobile number and email address
• Password (stored in encrypted form; we never see it in plain text)

2.2 Financial and Transaction Information

Payment method details are required when making a deposit or withdrawal. eg33 hp processes transactions via bKash, Nagad, Rocket, and Upay. The account numbers of these mobile wallets and transaction reference numbers are stored in our system, but your PIN or password is never collected.

2.3 Technical and Usage Information

When you use our website or app, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Cookie and local storage data

2.4 Communication Information

If you contact our support team via live chat or email, a record of that conversation may be retained. This helps us improve service quality and resolve similar issues more quickly in the future.

Purpose of Data Use

eg33 hp uses collected information only for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use registration information to verify your identity and maintain account security. No service is provided to anyone under 21 — date of birth is required for this age verification process.

3.2 Processing Financial Transactions

Financial information is used to correctly process your deposits and withdrawals and to maintain a transaction history.

3.3 Service Improvement

By analysing how users interact with the platform, we improve service quality, add new features, and identify technical issues faster.

3.4 Fraud and Abuse Prevention

Technical information is used to detect suspicious transactions or multiple accounts belonging to the same person, and to maintain platform security. This is essential for protecting all legitimate users.

3.5 Customer Support

We use your account and communication information to resolve your issues promptly through 24/7 live chat and email support.

3.6 Responsible Gaming

By analysing playing patterns, we can identify users who may need additional support. They are offered protective features in line with our responsible gaming guidelines.

Data Storage and Security

4.1 Security Measures

eg33 hp stores all collected personal information on secure servers. We use SSL (Secure Socket Layer) encryption technology, which prevents third-party access while data is transferred from the user's device to our servers. Sensitive information, including passwords, is stored using industry-standard hashing methods.

4.2 Access Control

Only authorised staff can access your personal information, and each of them is bound by a strict confidentiality agreement. Role-Based Access Control is applied to internal systems.

4.3 Data Retention Period

Relevant information may be retained while your account is active and, after that, for as long as required by applicable law. Financial transaction records are generally kept for an extended period to meet legal requirements.

Sharing Information with Third Parties

eg33 hp does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is exchanged with mobile wallet services such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely to verify the specific transaction.

5.2 Technology Partners

Game providers including Evolution, Pragmatic Play, PG Soft, and JILI receive the session information needed to operate games. They never see your full personal profile.

5.3 Legal Obligations

Information may be disclosed under applicable laws of Bangladesh, court orders, or lawful requests from government authorities. In such cases we always provide only the minimum information required.

Cookie Policy

6.1 What Cookies Are and Why We Use Them

Cookies are small text files that our website stores in your browser. They are used to remember your login status, maintain your preferred language settings, and ensure session security.

6.2 Types of Cookies

• Essential cookies: Required for the service to operate; disabling these will prevent the site from working correctly.
• Functional cookies: Remember your preferences and settings, making future visits more convenient.
• Analytics cookies: Collect general information to understand user behaviour; no personal identity is included.

6.3 Cookie Control

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may prevent you from logging in or making transactions.

User Rights

As an eg33 hp user, you have the following rights:

7.1 Right to Access Your Information

If you want to know what information we hold about you, contact our support team. Verifiable requests will be fulfilled within a specified timeframe.

7.2 Right to Correct Your Information

If your personal information is incorrect or incomplete, you may request a correction. Many details can be changed directly from account settings; for more complex cases, the support team will assist.

7.3 Right to Close Your Account

You may request to close your account at any time. However, some information may need to be retained for a defined period for legitimate financial and legal reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional messages or offers, you can unsubscribe through account settings or via the support team. Essential account-related messages (such as transaction confirmations or security alerts) will always be sent.

Protection of Children and Minors

eg33 hp strictly does not permit persons under the age of 21. Age verification is mandatory at registration. If we become aware that a minor has opened an account using false information, the account will be closed immediately and the associated data will be deleted.

Parents or guardians who have concerns may contact our support team immediately. We treat child protection as our highest priority.

Policy Changes and Updates

eg33 hp reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be notified by email or through the platform.

Continuing to use the platform after any changes will be taken as acceptance of the updated policy. We therefore encourage you to review this page from time to time. General information about the organisation can be found on our About Us page.

Contact and Complaint Resolution

You may send us any questions, concerns, or complaints regarding this privacy policy. Our customer support team is available 24/7 and provides assistance in both Bengali and English.

How to contact us:

• Live chat: Chat directly through the website or app
• Email: [email protected]

We aim to resolve complaints as quickly as possible. Privacy-related complaints are handled with special priority.

For detailed questions, visit our FAQ section — answers to the most common questions are available there.